TERMS & CONDITIONS

Welcome to LAIX‘s Terms and Conditions page. These terms outline the legal agreement between LAIX and clients engaging with our design services. By using our website and services, you acknowledge and agree to abide by these terms. It is important to review these terms carefully before engaging with LAIX‘s services. These terms cover various aspects, including intellectual property rights, ownership of materials, user representations, prohibited activities, client feedback, management and oversight, privacy policy, refunds, modifications, limitations of liability, and more. Our goal is to ensure transparency, provide clarity on our services, and establish a clear understanding of the rights and responsibilities of both parties. Should you have any questions or require further clarification, our contact information is provided for your convenience. Thank you for considering LAIX, and we look forward to a productive collaboration.

Intellectual Property Rights

All design materials and creative content produced by LAIX are subject to intellectual property rights and are protected under UAE and international copyright laws. Upon completion of the project and receipt of full payment, clients are granted a non-exclusive, non-transferable license to use the final design solely for the intended purpose. The ownership and copyright of the original design, source files, and concepts remain the sole property of LAIX. Any unauthorized use, reproduction, distribution, or modification of the design materials without explicit written consent is strictly prohibited. LAIX reserves the right to showcase the completed design work in its portfolio and promotional materials, unless otherwise agreed upon. Clients affirm that all materials and information provided to LAIX are either owned by them or used with proper authorization, and LAIX shall not be held responsible for any claims arising from the use of client-provided materials.

Ownership of Materials

Upon full payment for services rendered, LAIX transfers limited ownership rights of the final design to the client for the specific project as outlined in the agreement. The client is granted the right to use the design solely for its intended purpose. However, LAIX retains all rights, including copyright, to the original design, source files, and concepts. The client may not reproduce, modify, distribute, or use the design beyond the project scope without explicit written consent from LAIX. Any unauthorized use of design materials will be considered a violation of these terms and may result in legal action to protect LAIX‘s ownership rights.

Third-Party Fonts

LAIX may use third-party fonts in its design projects, subject to the terms and conditions of the font licenses. While clients receive a non-exclusive license to use the final design, this license does not extend to the third-party fonts used in the design. It is the responsibility of the client to ensure compliance with the font licenses for any commercial use beyond the project scope. LAIX does not provide font licenses and shall not be held liable for any font-related copyright infringements or violations. Clients are advised to review and adhere to the licensing terms of third-party fonts and obtain any necessary licenses directly from the font providers for their intended usage.

User Representations

By engaging LAIX‘s services, clients represent and warrant that they have the legal right and authority to provide any materials, images, text, or content required for the project. Clients affirm that these materials do not infringe upon the intellectual property rights of any third party. Clients acknowledge that any misuse, unauthorized distribution, or violation of copyright for materials provided by them is their sole responsibility, and LAIX shall not be held liable for any resulting legal claims. Clients also acknowledge that they will not request LAIX to create designs that are discriminatory, offensive, or in violation of applicable laws or regulations.

Prohibited Activities

Clients engaging with LAIX agree not to use its services for any unlawful, offensive, or fraudulent activities. It is prohibited to request or submit materials that infringe upon intellectual property rights, contain hate speech, explicit content, or any material that violates UAE laws and regulations. Clients may not manipulate or misuse the designs provided by LAIX for unauthorized purposes or distribute them beyond the agreed project scope. LAIX reserves the right to refuse or terminate services if a client engages in any prohibited activities, and legal action may be taken if violations occur.

Client Feedback

LAIX welcomes constructive client feedback as an integral part of the design process. Clients are encouraged to provide timely and clear feedback during the project timeline. While LAIX strives to accommodate reasonable revisions based on client feedback, it is important to note that feedback must align with the initial project scope and objectives. Excessive or substantial revisions that significantly deviate from the original agreement may incur additional charges. Clients are responsible for providing accurate and detailed feedback to ensure the timely completion of the project. Any delays in providing feedback may affect project timelines, and LAIX shall not be held liable for such delays.

Management and Oversite

LAIX exercises professional management and oversight throughout the design process to ensure high-quality and timely deliverables. While LAIX values client input and collaboration, clients acknowledge that design decisions are primarily under the purview of LAIX‘s expertise. Clients will be provided with opportunities to review and provide feedback during designated phases of the project. In instances where clients request design changes or revisions, LAIX reserves the right to ensure that such changes align with the project’s objectives and maintain design integrity. This approach aims to ensure the best possible outcome and adherence to industry standards.

Privacy Policy

LAIX is committed to safeguarding the privacy and confidentiality of client information. Personal data provided by clients is collected, processed, and stored in compliance with UAE data protection laws. This information is used solely for the purpose of project communication, design creation, and billing. LAIX does not share client information with third parties without explicit consent, except as required by law. Clients have the right to access, correct, or delete their personal data upon request. For a comprehensive understanding of how LAIX collects, uses, and protects personal data, clients are encouraged to review the Privacy Policy available on the website.

Refund Policy

Clients engaging with LAIX acknowledge that all sales are final. Due to the nature of design services, LAIX does not offer refunds once a project has been initiated or completed. Clients are encouraged to thoroughly review project details, specifications, and agreements before making a commitment. In the event of dissatisfaction with the final design, LAIX is committed to addressing reasonable concerns and working towards a resolution within the project scope. Refunds will not be granted for any reason, including changes in project requirements, preferences, or circumstances beyond LAIX‘s control.

Project Modification

Clients engaging with LAIX acknowledge that modifications and revisions to design projects will be accommodated within the agreed project scope. After project commencement, any changes requested that exceed the original scope may incur additional charges. Clients are encouraged to provide clear and specific instructions during the project timeline to ensure that modifications are aligned with their expectations. LAIX will make reasonable efforts to accommodate modification requests while maintaining design integrity. However, LAIX reserves the right to assess the feasibility and impact of requested modifications on the project’s timeline and overall objectives.

Connection Interruptions

While LAIX strives to provide uninterrupted access to its website and services, clients acknowledge that temporary disruptions or technical issues may occur due to factors beyond LAIX‘s control. These may include but are not limited to internet outages, server maintenance, or unforeseen circumstances. LAIX shall not be held liable for any losses, inconvenience, or damages resulting from such interruptions. Clients are advised to maintain their own backup copies of project materials and important communications to mitigate the impact of any potential connection interruptions.

Disclaimer

Clients engaging with LAIX acknowledge that design preferences and outcomes are subjective. While LAIX endeavors to create designs that align with client vision and objectives, it cannot guarantee a specific result or aesthetic satisfaction. The interpretation of design concepts, color perception, and individual preferences may vary. Clients understand that LAIX relies on the information and materials provided by them and shall not be held responsible for any dissatisfaction arising from design choices or discrepancies. Clients are encouraged to communicate their preferences clearly and collaborate during the design process to achieve the best possible outcome.

Limitations of Liability and Indemnification

Clients engaging with LAIX agree that LAIX shall not be liable for any indirect, special, incidental, or consequential damages, including but not limited to lost profits, arising from the use of design services or materials provided. Clients further agree to indemnify and hold harmless LAIX, its employees, and affiliates from any claims, damages, losses, or liabilities resulting from the use of design materials, client-provided content, or violations of these terms and conditions. While LAIX strives for accuracy and quality, clients acknowledge that they assume any risks associated with design choices and decisions.

User Data

Clients engaging with LAIX acknowledge that personal and project-related data provided to LAIX will be collected, processed, and stored in accordance with UAE data protection regulations. This data will be used solely for the purpose of project communication, design creation, and billing. LAIX is committed to maintaining the confidentiality and security of user data and will not share or sell such data to third parties without explicit consent, except as required by law. Clients have the right to access, correct, or delete their personal data upon request. For a detailed understanding of how user data is collected, used, and protected, clients are encouraged to review LAIX‘s Privacy Policy available on the website.

Electronic Communications, Transactions and Signatures

Clients engaging with LAIX acknowledge that communication, transactions, and agreements conducted electronically are legally binding and considered valid. By using LAIX‘s services and website, clients consent to receive communications electronically, including emails and notifications. Clients understand that electronic transactions and signatures carry the same legal weight as physical transactions and handwritten signatures. It is the responsibility of clients to ensure the security of their electronic communications and to promptly respond to LAIX‘s communications to ensure the timely progress of projects and transactions.

Showcasing Design Work

Clients engaging with LAIX acknowledge and grant permission for LAIX to showcase the completed design work, including images, mockups, and project details, in LAIX‘s portfolio, website, social media platforms, and promotional materials. This showcasing is intended to demonstrate LAIX‘s expertise and the range of design services provided. However, LAIX respects client confidentiality and will not disclose proprietary information, sensitive content, or project details that require non-disclosure agreements. If clients wish to maintain confidentiality, they should express this in writing prior to the commencement of the project.

Referrals

Clients engaging with LAIX are eligible to participate in our referral program. By referring new clients to LAIX, clients can enjoy a 5% monthly recurring discount for each successful referral. These discounts will continue to be applied as long as the referred client remains an active client of LAIX. It’s our way of expressing gratitude for your loyalty and trust. Kindly refer to the detailed terms of the referral program for further information on discount structure and eligibility criteria.

Miscellaneous

Clients engaging with LAIX acknowledge and agree that these terms and conditions constitute the entire agreement between the client and LAIX and supersede any prior or contemporaneous agreements, understandings, or representations. Any waiver of any provision of these terms must be in writing and signed by LAIX. In the event that any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. These terms are subject to change without prior notice, and the most current version will be available on LAIX‘s website. Any use of LAIX‘s services after such changes shall constitute the client’s consent to such changes. Clients are advised to review these terms regularly to stay informed about any updates.

Contact Information

For any inquiries, questions, or concerns related to these terms and conditions, clients can reach out to LAIX at the provided contact details. LAIX is committed to addressing client queries promptly and providing necessary assistance. Whether seeking clarification on specific terms, requesting information about services, or expressing concerns, clients can rely on LAIX‘s assistance. Communication channels include the provided email address, contact number, and any additional communication methods outlined on LAIX‘s website.